Shipping Policy

Orders are processed Monday through Friday, excluding UK public holidays. Payment must be confirmed before processing begins. Orders are dispatched the next business day after payment is received.

You will receive an order confirmation email immediately after purchase. A dispatch notification with tracking information (where applicable) is sent once your order has been collected by Royal Mail, typically before 5pm on the dispatch day.

Orders placed over weekends or on bank holidays are queued for dispatch on the next available business day. During exceptionally high-demand periods, dispatch may be delayed by one additional business day. We will notify you by email if this applies to your order.

All peptide orders are shipped with thermal insulation and cold packs as standard, at no additional charge. Our cold-chain packaging is designed to maintain internal temperatures within the recommended storage range for a minimum of 48 hours under typical UK and EU transit conditions.

Vials are individually wrapped in protective foam or bubble wrap and placed inside a rigid inner box before being packed into the thermal outer layer. This protects against both temperature excursion and mechanical damage during transit.

Upon receipt, lyophilised peptides should be transferred to a refrigerator (2 to 8 degrees Celsius) or freezer (minus 20 degrees Celsius) promptly, depending on the compound and your intended storage period. Refer to the product-specific COA for storage recommendations.

Tracked services (Tracked 24, Tracked 48, and Special Delivery) include end-to-end tracking via Royal Mail's tracking system at royalmail.com/track-your-item. Your tracking number is included in your dispatch confirmation email.

Tracking events typically update within a few hours of the parcel being scanned at a Royal Mail facility. The first scan may not appear until the parcel has been collected and processed at the local delivery office, which can be several hours after dispatch.

Untracked services (2nd Class and 1st Class) do not include any tracking information. If you require proof of delivery or the ability to monitor your shipment, select a tracked service at checkout.

If your order arrives damaged, contact us within 48 hours of delivery with your order number and photographs of the outer packaging and affected items. We will raise a claim with Royal Mail and arrange a replacement or refund once the claim is assessed.

If your tracked order has not arrived within 5 business days of your dispatch notification, contact us and we will open an investigation with Royal Mail. Royal Mail considers a parcel lost after 10 business days from the date of posting. We cannot dispatch a replacement or issue a refund until Royal Mail has concluded their investigation and confirmed the parcel as lost.

For untracked services (2nd Class and 1st Class), Royal Mail requires 10 business days to pass before an item is considered lost. We will assist with the investigation process but cannot guarantee the outcome, as untracked services carry lower compensation limits and are harder to trace.

If tracking shows "Delivered" but you have not received your parcel, check with neighbours and any safe locations around your property. If the parcel cannot be located, contact us within 5 days of the delivery scan. Royal Mail may require a signed declaration from you before processing a claim.